Shipping Policies
We delivery anywhere in Mainland UK, apart from the Highlands and Islands of Scotland for a set fee of £4.95. Why not take advantage of our free delivery on orders totalling over £45.
We ship via a national courier, which has a delivery time of 2 to 3 days. We can arrange for next day Special delivery, please contact us and we will advise you of the cost for this service.
We endeavour to process your order as quickly as possible and will usually despatch your goods within 5 days of receiving the order (subject to receiving satisfactory payment). If an item is no longer available or is out of stock we shall inform you and advise you of the expected delivery time. We may contact you by telephone so please ensure that you have provided us a daytime contact number. By placing an order you confirm that you have provided us the correct billing address of your debit/credit card and the correct delivery address.
We cannot accept responsibility for delays in delivery caused by our suppliers or by any other third party. Hence we cannot be liable for an item that fails to arrive by a required date.
Backorder Policy
Due to the specialised nature of some of our products, if your order cannot be fulfilled to your specification, we will inform you and propose other alternatives. Should you not be satisfied with the proposed alternatives then you will be entitled to a full refund of any amount paid.
If an item is no longer available or is out of stock we shall inform you and advise you of the expected delivery time. We may contact you by telephone so please ensure that you have provided us a daytime contact number.
Return Policy
We are fully compliant with the Consumer Protection (Distance Selling Regulations) Act 2000, which allows for a 7 day "cooling off" period. If you decide to return an item that you do not like then you must contact us first by telephone anytime up to 7 working days starting the day after delivery. Once we have confirmed that the goods can be returned, you must ensure that the item returned is in perfect condition with all the original packaging. Upon satisfactory receipt of the goods we shall issue a refund for the cost of the goods only, EXCLUDING ANY DELIVERY CHARGES THAT YOU HAVE PAID, either by cheque or the original method of payment. However, YOU WILL BE RESPONSIBLE FOR THE COST OF RETURNING THE ITEM. If our courier collects the item then we shall deduct a collection fee of £12 from the price of the goods and the balance shall be paid to you.
If you decide to arrange your own delivery then we would strongly recommend that you obtain a "Proof of postage" certificate from the Post Office (free of charge) as this will be required in the event of making a claim against Royal Mail for lost or damaged returns
Items cannot be returned or refund will not be made unless the return is pre-approved and a return authorisation number received.
Damaged Goods Policy
The risk in the goods shall be passed to you upon delivery of the product. Our liability in relation to delivery will end at this stage. However, we will always retain the title to the goods until payment for the goods has been received at our office and any funds cleared, where applicable. IT IS YOUR RESPONSIBILITY TO CHECK THE GOODS UPON DELIVERY. WE CANNOT ACCEPT ANY CLAIM FOR DAMAGED GOODS UNLESS NOTIFIED TO US WITHIN 24 HOURS OF ACCEPTING DELIVERY.
Our policy on returns does not affect you Statutory Rights as a consumer. If goods are received damaged or faulty or not what was ordered then we will offer you a refund or if you prefer an alternative product. In such a case please contact us by phone on 07828 858196 in the first instance. Please note that you must contact us first before the goods are returned in order for us to decide the most cost effective method for returning the product back to us. Once we have decided the method of return we shall pay for the reasonable delivery cost of the goods. When returning an item back to us please enclose all the packaging, instructions, leaflets etc that came with the product, together with a brief explanation of the fault. We also recommend that you obtain a Proof of Postage from the Post Office when returning the item back to us as we would be unable to refund you the postage costs without this certificate.
Items cannot be returned or refund will not be made unless the return is pre-approved and a return authorisation number received.
